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Reward Scheme Terms and Conditions

The Adapted Vehicle Hire Reward Scheme (hereinafter referred to as “the Promotion”) is designed to express appreciation to customers who regularly engage with AVH’s short term vehicle rental services.

Membership conditions and benefits are outlined in the Reward Program terms and conditions.


This promotion is applicable to all vehicle classes offered by Adapted Vehicle Hire and is contingent upon vehicle availability at the time of booking.


Selected offers and promotions are exclusively available to members of our reward program. To access these special deals, individuals must be enrolled and actively participate in the reward scheme.

Membership Verification:

Only registered and verified reward members will be eligible to enjoy the benefits of selected offers and promotions. It is the responsibility of the member to ensure their account information is accurate and up-to-date.


The availability of selected offers and promotions is subject to change and may vary. Members are encouraged to regularly check their account via the designated communication channels for updates on exclusive deals.

Redemption Process:

To redeem selected offers and promotions, members may be required to follow specific instructions provided by the Reward program. This may include presenting membership details during the transaction.

Expiration Clause for 25% Discount

Upon receiving the fourth discount under this reward scheme, the recipient must utilise the 25% discount on a rental 14 days or less within 1 year of receiving said discount. Failure to redeem the discount within this specified timeframe will result in forfeiture of the 25% discount offer. For a detailed overview of the terms and conditions, please visit here.


Offers and promotions available to reward members are non-transferable. They are intended solely for the benefit of the enrolled member and cannot be shared, transferred, or assigned to others.

Timeframe for Utilisation:

To receive the full discount amount, all transactions must be completed within a year from the date of the last eligible transaction.

Yearly Renewal:

The discount period resets annually from the date of the last transaction, allowing for a new 12-month timeframe for utilisation.

Full Amount Eligibility:

To be eligible for the complete discount, all associated transactions must be finalised within the specified yearly timeframe.

Non-Accumulation Beyond a Year:

Any unused portion of the discount that exceeds the one-year timeframe from the last transaction will expire and is not accumulative for subsequent periods.

Non-Convertibility of Discounts to Cash:

Discounts provided in any form, including but not limited to promotional offers, Reward rewards, or special promotions, are not considered a form of payment.

Non-Monetary Value:

Discounts hold a non-monetary value and are intended solely for the purpose of reducing the total cost of a purchase or transaction.

Not Redeemable for Cash:

Discounts cannot be converted into cash, either in whole or in part. They are non-redeemable for physical currency or any other financial instrument.

Exclusively for Transactions:

This promotion may not be combined with any other promotion, offer, discount rate, or applied to previous or existing reservations. Only one promotion or offer can be applied per booking.

Applicability to Subsequent Purchases:

Discounts are typically applicable only to the specific transaction for which they are issued and may not carry over or be applied to future purchases, unless expressly stated otherwise.

Eligibility Requirements and Rental Terms & Conditions

All bookings are subject to driver eligibility requirements as shown at the time of booking.

All rentals are subject to the terms and conditions that apply at the time of booking and are in addition to these promotional details.

Short-Term and Long-Term Rental Classification:

Definition of Rental Periods:

For the purposes of these terms and conditions, a “short-term rental” is defined as any vehicle rental period spanning a minimum of 3 days up to 28 days. Conversely, a “long-term rental” is considered as any rental exceeding the 28-day duration.

Short-Term Rental Conditions:

Customers engaging in short-term rentals (3 days to 28 days) are subject to the standard rental terms and conditions, including applicable rates, fees, and insurance provisions.

Long-Term Rental Conditions:

Rentals extending beyond 28 days are classified as long-term rentals and are subject to distinct terms and conditions. Long-term rentals may involve specialized agreements, rates, and conditions, which will be communicated separately to the customer. Long Term Rentals are excluded from the promotion. 

Reservation and Confirmation:

The classification of a rental as short-term or long-term is determined at the time of reservation. Customers will be informed of the applicable terms and conditions for their chosen rental period during the booking process.

Modifications and Extensions:

Should a customer initially book a short-term rental but subsequently extend the duration to exceed 28 days, the reservation will be reclassified as a long-term rental. Any modifications to the rental period may result in adjustments to rates and conditions.

Termination of Rental Periods:

The determination of short-term and long-term classifications remains in effect until the completion of the rental period. The termination of the rental period requires compliance with the respective terms and conditions applicable to the concluded classification.

Review and Amendment:

These classification criteria are subject to periodic review and may be amended at the discretion of Adapted Vehicle Hire. Any changes will be communicated to customers in a timely manner.

By engaging in a rental with our service, customers acknowledge and accept these terms and conditions regarding the classification of rental periods as short-term or long-term.

Subject to Change:

Adapted Vehicle Hire reserves the right to amend or discontinue this promotion at any time without prior notice. Such changes will not affect existing reservations made prior to the amendment or discontinuation.

Notification of Changes:

In the event of amendments or discontinuation, reasonable efforts will be made to notify customers who have made qualifying reservations, providing them with necessary information regarding the changes.

Booking Confirmation:

This  promotion is only applicable to confirmed and completed bookings. Reservations that are cancelled or modified may forfeit the benefits of this promotion.

This promotion is offered by Adapted Vehicle Hire Green Lane Burghfield Bridge, Burghfield, Reading RG30 3XN. 

By participating in this promotion, customers acknowledge and agree to these terms and conditions, understanding the eligibility criteria, exclusions, and the right of Adapted Vehicle Hire to modify or discontinue the promotion as necessary.

 For further inquiries, customers are encouraged to contact Adapted Vehicle Hire’s customer support.